1 Job in Newport Beach, CA
Netrix is Hiring a Computer Support Technician Near Newport Beach, CA
Location: Client site is in the South Bay area of Los Angeles County.
Provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Provide assistance concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.
Responsibilities/Duties
1. Service Delivery
- Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately
- Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards
- Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity
- Perform daily follow up on all assigned open incidents
- May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Train users in the proper user of hardware and software
- Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users
- Acquire and maintain a working knowledge of ITIL Incident and Change Management functions
- Develop, document and communicate procedures to resolve user problems
- Participate in internal and client projects as required
- Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users
- Identify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected
- Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations
- Attend staff and client meetings as required
- Will work primarily at client site in solo capacity reporting to manager remotely, client site is in the South Bay area of Los Angeles County.
- Occasional scheduled/coordinated visits to Netrix office in Irvine, CA.
- Client requires onsite support in person, candidate will need to be fully vaccinated for Covid-19.
- Participate in mandatory on-call rotation as required
- Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered
- Minimum of 2 years experience in hardware support & maintenance
- Excellent troubleshooting skills
- Strong understanding of Microsoft operating systems
- Able to identify when something is wrong or is likely to go wrong
- Excellent communication skills
- Highly self-motivated and independent
- Ability to multi-task and work with minimal supervision
- Must maintain current technical understanding of technology within discipline
Daily interaction with client management and employees.
Impact
Computer Support Technician interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.
Job Summary
Full Time
IT Outsourcing & Consulting
$55k-68k (estimate)
04/06/2023
05/18/2024
netrixllc.com
BROOKFIELD, WI
200 - 500
1989
Private
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Netrix
Netrix is an IT consulting firm that offers cloud infrastructure, application development and managed services to financial and healthcare sectors.
The job skills required for Computer Support Technician include Troubleshooting, Technical Support, Installation, Computer Hardware, Communication Skills, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Computer Support Technician positions, which can be used as a reference in future career path planning. As a Computer Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Computer Support Technician. You can explore the career advancement for a Computer Support Technician below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
